Stay Tenacious

Intouch Solutions is the original Intouch agency. Born digital more than 20 years ago, we’ve grown into a full-service partner renowned for making our clients’ dreams a reality – no matter how much reality may try to get in the way. Our never-say-quit attitude combined with an unmatched breadth of expertise, creativity, and talent make magic happen on the daily.

Our Origin Story

The Intouch That Kicked Off 20+ Years of Firsts in Pharma

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Our CEO and founder, Faruk Capan, was born and raised in Turkey. He came to the United States – and the University of Central Missouri – for graduate studies. After an internship at pharmaceutical company Marion Merrell Dow (now Sanofi), Faruk landed at Teva Marion Partners (now Teva), where he built the first-ever online patient portal, MSWatch. The first website of its kind, it was a major innovation in the 1990s – as well as a major challenge, as the team learned to manage entirely new ways of communicating with patients.

At Intouch Solutions, we’re too curious and tenacious to ever stop embracing innovation and change.

With MSWatch, Faruk learned the invaluable ins and outs of medical, legal, and regulatory reviews. He tested boundaries. And he badly wanted to keep innovating. Very badly. So badly that he would occasionally go rogue and break rules. Finally, his boss said these fateful words: “I don’t want to fire you. But maybe you should start your own company.” With no detailed plan, a six-month-old baby, and little more than a dream, Faruk quit his job and founded Intouch Solutions in 1999.

Ever since that first pharma patient portal, Intouch has had many other “firsts” – more than we can mention here – leading the pharma industry through innovation. In 2018, Intouch Solutions reorganized to become Intouch Group, a parent organization representing multiple agency affiliates with a diverse suite of full-service capabilities. Today, Intouch Solutions is part of a powerful global presence in healthcare marketing, a five-time pharma agency of the year winner, a five-time best place to work, and one of the top 20 most creatively awarded healthcare agencies.

After 20+ years and a history of great work and tremendous growth, Intouch Solutions doesn’t sound much like a start-up anymore. But Faruk still approaches our business as one to ensure we continually adapt, evolve, and grow. It’s why we continue to champion our unique capacity for seeking and embracing change, our tenacity in taking on major challenges, and our commitment to true innovation.

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First Webby

Won the first Webby Award in the pharmaceutical category

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First Widget

Developed the first pharma-friendly social-sharing widget

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First D&I Champ

Named first-ever Diversity & Inclusion Champion by Med Ad News

Our Purpose

Our Why, Who
We Are & What
We Stand For

OUR VALUES

THE CORE BELIEFS THAT GUIDE US

Select a value to reveal more.

Live to Learn

Be curious, welcome change,
and invest in personal
growth.

Be a Team Player

Embrace collaboration and
have each other’s backs.

Champion the Work

Fight for the innovative, the
bold, the captivating.

Build Lasting Relationships

Foster genuine connections
with clients, partners, and
each other.

Hold Ourselves Accountable

Say what we mean and do
what we say.


Leadership: It Starts at the Top

MEET OUR LEADERS